What You're Saying!

Summary

We’ve just finished our customer survey, and are very pleased with the results:

Our clients are happy with Iconography and Zone1!
We’ve got lots of great feedback that’ll make us even better.

We’ve learned a lot.

First, we learned that 74% of you thought that the site was performing well or very well.

That means:

Zone1 sites are converting site visits into profits

Even better, 90% of respondents felt very confident or quite confident when using Zone1 and its content management system.

This is really great news for us, as we’ve worked hard to improve this over the last year.

We’re using new training methods and a carefully designed guide to Zone1

So, how do we improve?

Lessons learned

One simple trick is obvious:

We need to be louder about our accomplishments!

“We have great support from the Iconography team…the only thing I'd say is brag when you've done it & let us know!”

- Becky

Or, put another way:

It doesn’t matter how great we are if no one knows about us!

Fully half of the comments left were requests for new features that we can already provide.

Over the last six months, we’ve invested our time in sending more regular newsletters; the thing is, we tend to focus on industry news and advice. Following your feedback, we’re going to put more effort into showing off:

We’re going to produce more videos!

They’ll show you the new fun things that we can add to your site and will include easy to follow ‘how to’ guides as a bonus!

We're looking forward to working with you all and can't wait to show you all of the fantastic things we have in the pipeline. Thank you for being a part of Zone1!

The results

68.42% were either happy or very happy with their zone1 website

Very Happy	36.84%
Happy	31.58%
Okay	26.32%

73.68% find their site is performing quite well or very well

Very Well	42.11%
Quite Well	31.58%
Okay	21.05%

89.47% of respondents are very confident or quite confident when using Zone1

Very Confident	47.37%
Quite Confident	42.11%
Okay	10.53%

78.95% felt that their site was quite easy or very easy to use

Very Easy	42.11%
Quite Easy	36.84%
Okay	21.05%

84.21% were happy with the level of support offered

Plenty Support	47.37%
Good Support	36.84%
Okay	15.79%