EPOS

Cloud based, unified commerce, real time, endless aisle

Driven by agile brands and speciailist retailers looking to the future, our EPOS is an integral part of a pioneering new unified retail system which has moved beyond the limitations of legacy retail systems.

Do your store staff have real time visibility of stock across the business?
Do you have real time visibility of EPOS sales figures and sales performance, down to individual products?
Can you build a quote instore and email it to a customer?

Unified Commerce

Would you like to know more?

EPOS

Would you like to know more?

Instore experience

Unified Commerce

Omnichannel is a modern retail experience and discipline; unified commerce is the medium through which the experience can be delivered to the consumer and managed effectively and comprehensively by the retailer.

Omnichannel Retail

Unified Commerce

IXO Commerce is a Unified Commerce platform; it offers an all-in-one approach to retailers that want to move away from siloed multichannel retail. Everything sits in one database; unlike other platforms, there are no integrations between stock, EPoS and eCommerce systems: it is one Unified solution.

EPOS

IXO Commerce is an award winning EPOS solution; browser based, easy to learn and easy to use. Empower your staff to quickly add an order, take payment and build instore quotes for online retrieval. All the features you'd expect, with all the benefits of Unified Commerce.

Retrieve a Quote

IXO Commerce gives your sales staff the tools to build up a Quote on our intuitive agent portal, either over the phone on in person. This is then emailed to the customer for online payment. The system then provides reporting for outstanding quotes and commission.

Omnichannel Order Management

When selling through multiple sales channels, support your Warehouse by consolidating your orders. With one centralised Order Management system, staff can quickly and efficiently work through orders, no matter where they originated; every order treated the same.

Unified CRM and Order Management

Empower your staff by providing them with all of the information they need to answer any query. With Purchase Ordering, CRM and Order Management all handled in the truly Unified IXO Commerce, your team will always have access to everything that they need, from detailed product prices to lead times.

Omnichannel Customer Accounts

IXO Commerce allows the creation and storing of customer information in a single centralised platform. That record is then used for everything; orders, quotes, CRM, delivery and billing addresses, as well as invoicing, marketing and other accounts settings. Do everything in one place.

Omnichannel Product Information Management

Manage all of your Product Information in one central location and show that data to the customer in the correct format, using IXO Commerce. Online and instore journeys are synchronised from a single database, with no integrations required; only use APIs to push products to alternative channels.

Stores and Warehouses

Whether you are running a single warehouse, two stores, or a hundred locations, it's built to grow with you. Sales are attributed to specific locations, as is reporting, goods in, goods out and purchasing. Compare and contrast stores with the click of a button.

Multi Warehouse Order Fulfilment

With a system that offers 100% stock visibility across all channels, you will have the confidence that orders can be fulfilled across multiple Distribution Centres. Set bespoke rules and fulfilment thresholds, while tracking Warehouse performance and stock levels.

Omnichannel Inventory Management

If you use alternative marketplaces like eBay or Amazon, or use services like Fulfil by Amazon, IXO Commerce can keep count of both your sales and inventory levels to give you a true view of your holdings and liability, as well as assisting best accounting practices.

Endless Aisle

Access and supply stock from anywhere in your business, all of your channels and locations. Enjoy 100% inventory visibility and minimise your stock overheads. Store staff can view stock levels at any location within the EPoS. Enabling a store based sale of items available elsewhere in the business if the store doesn't have the item in stock.

Split an Order

When an order can't be fulfilled by a single location, it can be automatically split between Stores that can fulfil the order between them. Each store will have their part of the order added to their fulfilment workflows, for a quick and speedy delivery.

Click and Collect Workflows

Your customers will be able to Buy Online and Collect In Store (BOPIS); they can even pick their collection point. IXO Commerce provides real time stock levels, so that their expectations can be managed by clear and straightforward messaging as they select their pick up point.

Omnichannel Loyalty Scheme

Online and in store purchases are all linked to Omnichannel Customer Accounts, which means that you can have a truly effective loyalty scheme. Encourage return purchases, not to your store or your website, but to your company; rewards for online purchases can be spent in store and vice versa.

Gift Vouchers

Customers can purchase Gift Vouchers, which can either be emailed to the recipient, or linked to a physical card. Gift Vouchers can then be redeemed online or in store, over one or more transactions. Payments are logged immediately, so the Voucher balance is always accurate.

Return Merchandise Authorisation

Offer Unified returns to your customers; a real omnichannel experience. They can be requested via a form on your website, acknowledged by your team, and received in the Warehouse, before undergoing a final review and confirmation. With leading payment gateways, use IXO Commerce to complete a refund.

Performance by Sales Channel

Track channel performance in one location. With your sales data centralised, and not siloed, quickly access accurate management reports and get real time data comparing all of your Sales Channels; sales, payments, reserved stock, postage costs and more.

Omnichannel Promotions

Run simple or complex promotions across your Sales Channels. Synchronise your online and in store offers with order based discounts; require a code, minimum order values/quantity, or simply enable 'buy one get one free' on certain items; everything you need for any promotional activity.

EPOS

Intuitive modern EPoS as a facet of the OMNIS Retail Unified Commerce and digital operations platform; agile and scalable, providing retailers and direct-to-consumer brands with flexibility in terms of deploying and providing an engaging face-to-face retail experience.

Face to Face Retail

EPOS

IXO Commerce is an award winning EPoS solution; browser based, easy to learn and easy to use. Empower your staff to quickly add an order, take payment and build instore quotes for online retrieval. All the features you'd expect, with all the benefits of Unified Commerce.

Physical Till

Although the EPoS is designed to work with a touchscreen interface, it also connects to a Physical Till just as you would expect, with a Cash Drawer, a Till Display, Barcode Reader and Receipt Printer. All of the functionality with only one supplier.

Barcode Reader

Every item in IXO Commerce should have a barcode; simply scan one to create a new order. It is also possible to populate an order without barcodes, simply by doing a manual search for products within the EPoS. The Barcode Scanner can also be used to find a Gift Voucher when completing payment.

Pause a Transaction

All transactions are automatically saved while they are being created. This means that, if necessary, you can pause a transaction and come back to it later. So even if you need to complete an entirely different transaction, the Paused Transaction can be located when you're ready to complete it.

EPOS Shortcuts

Add your frequently sold items as an EPoS Shortcut; no need to scan a barcode, just quickly tap the shortcut to add it to the order. Perfect for Checkout Upsells, Extended Warranties and other items without a barcode; even adjust the pricing and quantity on the fly.

Customer Special Orders

With IXO Commerce, you'll never find yourself in a situation where you have to refuse a sale because the customer's item can't be found. Make sure that your technology works for you (and never against you) by setting up an EPoS Shortcut for a Custom Item, and add one to any order.

Receipt Printing

Print a receipt for every in store transaction. These are designed with your logo, while offering everything a customer needs; proof of purchase and VAT breakdown (by line or across the whole order). These are printed automatically as soon as the order is marked as complete in the EPoS.

eReceipts

Save on receipt printing by emailing your customers an eReceipt. Because every order can be linked to an Omnichannel Customer Account, this lets you take advantage of IXO Commerce's Omnichannel Customer Accounts, with Loyalty Schemes, Order History and Email Marketing.

Face to Face Payments

Take integrated card payments with the award winning IXO Commerce EPoS system. We cut out the human error of double entry into a PDQ machine, and import payment results for fraud checking and bookkeeping purposes; check out our list of approved suppliers on our website for more information.

Apply discounts and refunds

Apply manual fixed and percentage discounts to any order; online, telephone or in store. IXO Commerce keeps track of which sales agents are discounting which orders, and can also add Manager Approval to selected discount levels, to give you added oversight.

Gift Vouchers

Omnichannel Customer Accounts

Omnichannel Loyalty Scheme

Omnichannel Promotions

Barcode Printing

Print barcode labels direct from IXO Commerce. They can be customised to meet your needs with barcodes, pricing information, SKU codes and more; just set up your printer and select the products you want to label. If you prefer, print the labels as part of your Goods In process.

Product Ticket Printing

Don't stop with a barcode; build up full Product Tickets for individual items or entire ranges. Import data into a fixed template that you can quickly print and use instore. Images, descriptions, lead times and sale prices can all be exported into a PDF template designed for you and your branding.