Business Analytics
Cloud based, real time, company wide data
IXO Commerce uses a cloud based database to produce reports on demand, based on comprehensive real time data from across the business.
- Is your business forced to manually collate sales data from multiple systems for the purpose of producing essential management reports?
- Do you have a granular view of staff activity within your business; from sales and quotes, all the way to stock edits and price changes?
- Do you have a single true view of each customer?
- Can you compare different sales channels with the click of a button?
Intelligent Reports
BUSINESS REPORTING
IXO Commerce can run reports on demand, instantly providing managers with the information that they need to make day to day decisions. Access unified sales data for the whole retail operation, or compare different channels, different stores and different salespeople.
Innovative Solutions
Sales Reports
Track your stock from Purchase Order to Despatch with full analytics. Sell through rates, reported by store, warehouse and channel all provide detailed, up to the minute, product analytics. Nothing is missed and nothing is lost, letting you spot Best and Worst Sellers, Overstocked SKUs and more.
Sell Through Reporting
Measure Sales Orders against Purchase Orders to track 'turn' and get a fuller understanding of exactly how your business is performing. This helps you to Identify Overstocked and Understocked SKUs, as well as giving you the information you need to report on sales performance in key periods.
Find Your Best and Worst Sellers
Any business system will highlight Best Sellers, but what about the Worst Sellers? Not only will IXO Commerce do that, but it will allow you to compare Best and Worst Sellers between stores, so you can ask why a product is moving quickly in one location, but not at all in another.
Cost and Profit Tracking
Don't just order from your Suppliers; track their effectiveness. Check sell through rates, profitability and return rates, all on a supplier by supplier basis. If you're experiencing too many returns, the data you need is at your fingertips; interrogate it, and you can highlight issues immediately.
Performance by Sales Channel
Track channel performance in one location. With your sales data centralised, and not siloed, quickly access accurate management reports and get real time data comparing all of your Sales Channels; sales, payments, reserved stock, postage costs and more.
Sales Targets and Commission
Set sales targets for your staff and check them week by week; they can then use reporting within the EPOS screen to track their own performance against their goals, while you can use IXO Commerce's reports to calculate commission and compare one salesperson against another.
Payment Reports
Payment Reporting in IXO Commerce gives you all the information you need to run your business. Whether you are cashing up your tills or calculating commission, we've got you covered. For full functionality, we recommend an Integrated Accounting solution.
Payments by Date
Get a quick overview of payments for any given period, summarising the total amount received (gross), the amount refunded, and the total revenue (net). For ease of use, this is also broken down by day, through which you can access individual Transaction Reports.
Payments by Type
Make your bookkeeper's day with a breakdown of payments by payment type. With each one broken down into amount received (gross), amount refunded and total revenue (net), they'll have all the information that they need, all at the push of a single button.
Transaction Report
If you're looking to interrogate your payments information, you need a report that details every single financial transaction; payments, petty cash and refunds. Individual payments are split out from the orders, so that you can see exactly how much money changed hands, and how.
Refunds Report
Refunds are laid out in granular detail, so an administrator can not only review individual return rates by SKU, but also per user, per store and return reason. If you're looking to troubleshoot problematic suppliers, this is the perfect place to start!
Discount Reporting
While the Sell Through report records the average selling price for each product over a given period, you can also view the discounts used within a given period. Track participation in promotions and special offer effectiveness, through to which salespeople are making manual adjustments.
Exports Module
Adds Country of Origin and Commodity Codes at product level, then use this information to automatically populate documentation. Get reporting on the value of what you export, and to where. For added function, there are also benefits in a Courier Integration.
Stock Reports
IXO Commerce's prebuilt suite of Stock Reports comes with everything that you need to retain oversight of your business. Whether you're running a busy warehouse, keeping an eye on inventory turn, or tracking shrinkage, we've got exactly what you need.
Stock on Order
Easily keep track of your back ordered items and your Purchase Orders; what you've ordered, from where, and when they're due in. Monitor your suppliers' performance, or forewarn your warehouse of upcoming deliveries so that they can prepare Goods In.
Stock Holding
When you use IXO Commerce for stock control, reporting can give you full and accurate Inventory Valuation in real time. Automated reports can also be set up to send this data monthly, weekly or daily to key individuals in your business; tailor this for your requirements.
Inventory Demand Planning
With all of your sales and stock data in a single place, it's easy to get a holistic view of demand. IXO Commerce takes this data to intelligently predict required order levels, taking into account peak periods, recent sales and current stock levels.
Identify Overstocked SKUs
Simply by combining current stock figures with a sell through rate for a given period, it's easy to see which products are overstocked; even better, you can view this at company level, or by individual stores. See exactly where your money is tied up, and act on that data.
Stock Discrepancy
With all Stock Taking done within IXO Commerce, it's a simple matter to track any discrepancies; overages or shrinkage. See who did the stock take, or who made the manual adjustment, how many items were gained or lost, as well as the value of the discrepancy.
Stock History
Track the full stock history of any item, over any period, with this easy to understand report. Every transaction is noted, the date and user recorded, as well as stock entering or leaving the system. Keep tabs on stock movements and enjoy easy access to data that can help to explain anomalies.
Stock Notify
Out of stock items aren't hidden from your customers; instead, they can ask to be notified when they become available once more. This report shows you all of those requests, helping you to plan your Purchase Orders, as well as giving more information on the popularity of your products.
Customer Reporting and Insight
Interrogate a suite of reports to determine your Best Customers; which spend the most, and on what, who engages with which promotion, who has the highest average order value, and who is placing repeat orders. Then, use this data to create Customer Groups for targeted marketing.
Best Customers
Review your best customers by 'Frequency of Orders', 'Most Recent Order' or 'Average Spend' for any given period. For added granularity, review individual orders or, alternatively, tag selected customers to place them into Customer Groups for dynamic retargeting and other marketing activity.
Promotions Usage
Understand if your promotions are profit generators or loss leaders by quantifying the results of individual promotions; the average order value and the total discount provided to your customers against the number of times each one was used and the total associated revenue.
Log Reports
System reports provide you with all of the information that you'd expect; an admin activity log for staff oversight, notifications for missing content and images, logs of integration issues with alternative marketplaces. In short, everything a digital first business needs.
Activity Log
Track activity throughout the platform, from when staff log in, all the way down to who edited a product description or processed an order. Isolate issues, enhance your training with real world examples, and minimise the risk of shrinkage. IXO Commerce gives you the tools to protect your business.
Price History Reporting
Retain and review a complete history of price changes, all in one place. Amends to cost prices, changes to the RRP, fluctuations in selling price, as well as going in and out of sale, are all recorded, along with who made the change. This gives you a much greater oversight of your prices.
Site Search Reporting
Make decisions that are backed up with data. IXO Commerce tracks frequency of every search that is placed on the website, along with just how many results were found for each one. Track popular searches, spot typos and highlight searches that return no results.
STAFF MANAGEMENT
Make decisions that are backed up with data. IXO Commerce tracks staff activity across all areas of the business - sales performance, quote generation and CRM tasks for customer service.
Asking the Right Questions
Sales Targets and Commission
Set sales targets for your staff and check them week by week; they can then use reporting within the EPOS screen to track their own performance against their goals, while you can use IXO Commerce's reports to calculate commission and compare one salesperson against another.
Unified CRM and Order Management
Empower your staff by providing them with all of the information they need to answer any query. With Purchase Ordering, CRM and Order Management all handled in the truly Unified IXO Commerce, your team will always have access to everything that they need, from detailed product prices to lead times.
Add Notes
Centralise your CRM by keeping a complete log of your communication with your customers and Suppliers. Notes can be added to Customer and Order records by user, allowing quick and simple note taking, highlighting potential issues and recording dialogue between your staff and the 3rd party.
CMS Notifications
Users receive CMS notifications on login, giving them quick reminders of important tasks. Whether it's CRM notes that require a follow up, reviews that need approving, or just reminders that it's been a while since they published a blog post, IXO Commerce helps your team work smarter.
Activity Log
Track activity throughout the platform, from when staff log in, all the way down to who edited a product description or processed an order. Isolate issues, enhance your training with real world examples, and minimise the risk of shrinkage. IXO Commerce gives you the tools to protect your business.
Granular User Permissions
Create Users with the right level of access for their roles. Administrator or Sales Assistant? Warehouse staff or Marketeer. Improve your compliance and security by restricting access to sensitive data and hiding entire sections of the CMS from those who don't need them.
Restrict Access to Stock Amends
In IXO Commerce, role based access privileges allow you to control exactly who has the ability to make changes; this reduces losses. Superusers assign the right to manually amend stock, ensuring that only appropriate staff members are permitted to write off stock.
Apply discounts and refunds
Apply manual fixed and percentage discounts to any order; online, telephone or in store. IXO Commerce keeps track of which sales agents are discounting which orders, and can also add Manager Approval to selected discount levels, to give you added oversight.
Stock History
Track the full stock history of any item, over any period, with this easy to understand report. Every transaction is noted, the date and user recorded, as well as stock entering or leaving the system. Keep tabs on stock movements and enjoy easy access to data that can help to explain anomalies.
Price History Reporting
Retain and review a complete history of price changes, all in one place. Amends to cost prices, changes to the RRP, fluctuations in selling price, as well as going in and out of sale, are all recorded, along with who made the change. This gives you a much greater oversight of your prices.