Haskins Furniture get the OMNIS advantage
Haskins Furniture had decided to move away from a disjointed, inefficient legacy Furniture Retail System that was made up of too many parts; a database built on outdated technologies, a system with limited development opportunity, poor support and an insecure WooCommerce website combined with a shaky integration.
They were the perfect candidates for a real Unified Commerce solution.
OMNIS Retail powers the whole retail operation, online and instore, with all the all the features, functions, information, insight, reporting and data a retailer needs at their fingertips in real-time. OMNIS Retail provides a coherent platform for modern omnichannel retailing and delivers eCommerce, EPoS, CRM and a suite of head office and retail operations management functionality – all running from one database.
1 Database
1 System
1 Supplier
Their Story
We met Haskins Furniture in early 2023 and ran through OMNIS Retail in detail with their operational heads of departments; finance, purchasing, sales, warehousing and IT. It’s very important to us that our clients understand the system that they are buying, and that retailers really understand exactly what we are able to offer. Taking the time to understand their business really gives Iconography’s implementation specialists the advantage when it comes to managing the project, and allows them to tailor our milestones and training to the retailer’s specific requirements.
As a cloud-based Unified Commerce platform, OMNIS Retail really stood out from their hodgepodge of legacy software, but the difference was really laid bare by a severe system outage during a very busy period. While the existing Furniture Retail System crashed for a ten day period during Haskins' huge Greenwood sale, no real support was offered. Simultaneously, we were in the final stages of getting them live, providing on site support and training, making final changes, and doing everything to ensure a smooth launch.
When OMNIS Retail went live, just seven months after starting the project (including a 4 week delay caused by the catastrophic failure of their legacy software), our implentation specialists were on hand to make sure that everyone was comfortable with the new platform ahead of the January sales.
OMNIS Retail is streamlining all aspects of furniture retailing
What does it do?
In the back office, OMNIS Retail offers a unified order processing workflow. Whatever their source, instore, telephone, email or eCommerce, all orders are processed in exactly the same way. All orders can be viewed in real time, and there is no need to rekey orders for purchasing, or for scheduling deliveries; everything is handled within a single comprehensive system.
This means that customer special orders can be easily collated and placed with appropriate suppliers via the native purchase ordering functionality, with customers kept up to date throughout.
Incoming deliveries can be viewed and planned in the calendar using the Warehouse module and can then be scanned in on receipt using system generated barcodes. As they are put away in the warehouse, identifying reservation labels are printed with their locations and movements throughout the business managed and recorded.
Meanwhile, products coming into the warehouse to fulfil customer orders can be added to delivery runs and checked for outstanding balances before being picked and packed. Human error is minimised, as lorries are limited to a maximum number of drops, or to certain postcodes.
We have a truly impressive suite of tools available to our users, but perhaps the strongest is the ability to personalise the user experience. Managers can toggle permissions, restrict the ability to add discounts to sales orders and completely personalise dashboard reporting. Our CRM can be used to assign tasks to individual users in customisable categories, perfect for the most unique workflows. Even better, we are able to build out custom automations for our clients.
OMNIS Retail - a truly modern Retail Management System
Our RMS enables you to create and manage your entire product catalogue for use in online and offline channels. Real-time stock visibility helps to improve inventory and order management while accurate real-time sales reporting supports a data-driven approach to retail growth.
One system, one database, one supplier. Lower your training costs, improve efficiencies and enpower your sales staff.
This is Unified Commerce.
EPOS
Instore orders are processed quickly and simply, using traditional barcode readers. Receipts are either printed or emailed to the customer.
Enterprise eCommerce
We are eCommerce Experts; Digital Artisans. We work with RMS, CRM and EPoS, but eCommerce is where we started; we know it well.
Purchase Ordering
Collate every order into one easy to manage list and streamline your purchase ordering. There’s no need to ring around multiple stores, or wait for a clunky integration; every order is ready and visible as soon as it is placed.
Warehousing
From simple stock levels all the way up to preorders and back in stock dates, the platform provides a full stock management solution; scan barcodes for goods in and out, and print labels to reserve products.
CRM
Centralising data from all retail channels enables you to deliver effective omnichannel, customer-centric marketing, with a single true view of the customer.
Business Reporting
With every order going through IXO Commerce, we provide a real-time data about the business, from customer behaviour to product profitability.
Product Information Management
Operational efficiency is the key. Products should be created and managed in one place, for all channels. No duplication of effort and no delays in product creation.
Supplier Management
Supplier communications, goods in and supplier returns are all in a single platform. Track supplier performance and product quality with easy to use reports.
Online and instore retail
OMNIS Retail is a pioneering new retail solution that has been driven by D2C brands & niche retailers looking to the future. A single database eliminates any data integration issues between outdated systems, instead providing a cloud-based omnicommerce retail solution fit for the 21st century.