One of four websites for the Kingspan group
Having proven that we could handle both domestic and international eCommerce, Kingspan set us a new task; a high performing eCommerce site, delivered in both Polish and English.
We now have 4 sites live on the Iconography platform, with plans to double that over the coming 18 months
Under the bonnet we'd already developed a digital operations platform – including a CRM for the Sales and Customer Service Team. The Polish team use it for order processing, managing credit limits, customer service, quotes and more.
With IXO Commerce, the Polish team were starting from a position of strength. When you add in the support of our excellent Account Management team, it's no surprise that the website has been such a success.
Clients often need a choice of multiple languages on their eCommerce site, although we'll admit we did need a little help with the Polish!
Whether a trade customer is logged in to their account, or a retail customer is browsing the site, they can view prices in Euros or Polish Zloty.
Thanks to our experience with other brands, at Iconography, we can advise on all aspects of D2C retail, forming a true partnership.
IXO Commerce provides every feature needed for B2B eCommerce, from CRM sales tools to accounting support and price lists.
We understand how to structure eCommerce for trade customers. INTUS Trade provides the specific stock, lead time and product information they need and the pricing, promotion, ordering and delivery options necessary to ensure all our trade sites are a useful resource which supports customers and adds real value.
We are very pleased with our new website and it works exactly how we anticipated.
Tony Parke, Reynolds Furniture
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