Once your site is live, we will help you keep the site in great shape. We'll make tweaks, changes and provide training, all as part of your monthly hosting package!
Each month, we provide Maintenance Time to our clients. If a job is too big, it might become a Project but we’re really flexible with our Maintenance packages; we always want the best for our clients. We'll stay in regular contact too, so you'll be able to make the most of your time.
Your website will have been built to the current best practices, recommendations and API guides, but you need to use your Maintenance Time to keep it in tip top shape. Whether you need to move a button, or update a Google Shopping feed, this is how you get it done. We've put a few examples below:
We can do a lot with Maintenance Time, but we can't do everything. If you're not sure, take a look at this checklist:
If you want something that isn't covered by Maintenance, never fear. We'll always try to help, whether it's by talking to you about online marketing, or by setting you up with a new Project.
Not every job can be done in your Maintenance Time; sometimes you’ll want something that is a bit bigger. Anything that takes more time than you have remaining for any given month might become a Project.
A Project is an agreement to do additional work to the site, for a fixed fee and typically includes either:
Functional changes and Advanced Features
Adding OMNIS EPoS to your site
Major changes to the design
We will never do any work outside of your Maintenance Time without prior authorisation. We will always provide a quote and will ask for confirmation by email or in writing before starting any work. That means you'll never get an unexpected bill from us!
In addition to Maintenance Time, Iconography will spend time each month to address any bugs with your site. These bug fixes do not take away from your Maintenance Time, and will never cost you a penny! If there’s a problem, we’ll fix it.
Of course, the trick is knowing if you’ve found a bug or if you need to spend some of your Maintenance Time on a new feature. To give you some clarity, here's a little guide:
Unused Maintenance Time does not accumulate month on month; any unused minutes are lost. You are responsible for using your Maintenance Time.
Although we will always aim to respond to tickets as soon as possible, we can not guarantee an immediate response. You should always aim to give us a week's notice of any requests.
Maintenance requests placed too close to the end of the month may not be fulfilled and unused maintenance time will be lost, so the earlier, the better!
We have been able to implement new ways to support our customers' preferred journeys in selecting our kind of products with ease.
Brian Hume, Martec International
Get in Touch