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The ECCO Shoes website was built for speed and simplicity, with a high performing eCommerce website supported by industry leading Endless Aisle technology feeding stock from 40 locations.

ECCO Shoes on the go

IXO Commerce has proven to be an excellent and flexible eCommerce platform for shoe retailing - for dedicated brand specialists such as ECCO and also retailers with a mix of clothing and footwear products such as department stores, country stores and equestrian retailers. Still, ECCO represented one of our biggest challenges; their network of stores is found across the country. They all had to be linked for order fulfilment.

When a customer places an order, the platform allocates it to their local store to fulfil. Every location has access to a bespoke version of OMNIS, in which they can process orders, transfer stock and manage refunds while ECCO's customer service team can retain overall control through a central hub.

Whether on desktop or mobile, the website works smoothly, responds quickly and brings in sales.

“IXO Commerce keeps going from strength to strength. Its simplicity and ease of use are excellent, and it's also a strong conversion tool. Whether on desktop or mobile, the website works smoothly, responds quickly and brings in sales.”

The core of ECCO's international business is centred on their hundreds of stores across Europe. This gave us a huge advantage when creating the infrastructure to support their UK online arm, as well as lessons that we were able to take to improve IXO Commerce. We've made a complex system that's easy to use, and perfectly suited to their bespoke requirements. 

Multi store fulfilment

ECCO use IXO Commerce to allocate and manage order quotas to each of their stores with real time performance and stock updates. 

Powering a busy warehouse

IXO Commerce provides ECCO's UK warehouse with a dedicated portal for order fulfillment, with picking, packing validation and delivery notes. 

The omnichannel experience

ECCO's customers can use the entire stock holding to place orders online, collect from any store and return their items anywhere

Centralised customer service

Thanks to integrations with PayPal and SagePay, ECCO are able to handle returns and refunds through the CMS, no matter the payment type.

In recent years we have produced IXO Commerce sites and native apps; we are continually evolving IXO Commerce and offer a fully responsive eCommerce platform which automatically adapts to mobile devices and tablets.

Working with ECCO, we see the platform improving on an almost daily basis. Working collaboratively, we build on industry best practice, A/B testing and user feedback to continually improve the mobile experience for all of our users.

Online and instore retail
Online and instore retail

OMNIS Retail is a pioneering new retail solution that has been driven by DTC brands & niche retailers looking to the future. A single database eliminates any data integration issues between outdated systems, instead providing a cloud-based omnicommerce retail solution fit for the 21st century.

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